Designs, Develops and Delivers
Increase New User Retention, Promote Increased Conversion, Reduce Churn
Accelerated User Adoption
During the Free-Trial phase, Accelerating Adoption creates a very fast and easy environment for users to interact with the most desirable, advantageous or unique product features. Using our Accelerated Adoption techniques, Users are far more likely to convert to a subscriber and to convert fast.
Interactive self-paced training modules
Once a Free-trial user has converted to a subscriber, Self-paced modules can be added as a training technique to facilitate adpoption.
Instructor-led online group training classes
Group classes are best for explaining concepts, not showing users where to point and click. In fact, combining how to complete a task with why a task must be completed, muddies the water, increases training time and decreases understanding and retention. Group training is effective to when used in the correct way.
Once users are familiar with the application, one-on-one coaching can be used to go from standard user to power user.